Privacy Policy

At SK Laptop, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you visit https://sklaptop.com or use our services.

1. Acceptance of Terms

By using our website, you acknowledge this Privacy Policy. We may update this policy from time to time, and changes will be published on this page.

2. Information We Collect

We may collect the following information:

  • Personal Information: Name, email address, phone number, billing address, and shipping address.

  • Account Information: Details required to create and manage your customer account.

  • Order Information: Purchase details, invoices, and delivery information.

  • Payment Information: Transaction references and payment status handled through the applicable payment provider.

  • Technical Information: Browser, device, and website usage information where collected.

  • Repair Information: Device details and reported issues when you request repair or AMC services.

3. Use of Information

We may use your information to:

  • Process orders and online payments.

  • Arrange shipping and delivery.

  • Manage customer accounts and support requests.

  • Handle AMC bookings and repair services.

  • Improve website performance using analytics where enabled.

  • Send promotional emails and WhatsApp messages where applicable consent or permission has been obtained.

  • Prevent fraud and comply with applicable laws.

4. Sharing of Information

We do not sell personal information as a business practice. Information may be shared where necessary with:

  • Payment Providers: To process transactions.

  • Courier Partners: To deliver products and coordinate authorised pickups or drops.

  • Service Providers: To operate our website, provide analytics, and support authorised services.

  • Legal Authorities: Where disclosure is required by law.

5. Cookies and Analytics

Our website uses or may use cookies and analytics technologies to understand website activity and improve the shopping experience. Where required, applicable consent and privacy choices will be provided.

You may manage cookies through your browser settings, although some website features may be affected.

6. Security of Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no electronic system can be guaranteed to be completely secure.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and necessary record-retention requirements.

You may request to stop receiving promotional emails or WhatsApp messages. Where applicable, you may also withdraw consent in accordance with applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary for order processing, account management, customer support, repair services, and applicable legal requirements.

9. Repair Services and Device Data

Customers should back up important data before handing over a laptop or computer for repair, where possible. We may access relevant device information when reasonably necessary to perform an authorised repair.

Customers should avoid sharing unnecessary passwords or sensitive information.

10. Third-Party Links

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, which we encourage you to review.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated effective date.